Course description
Tourism is a very important industry around the world. Whether you are looking for a short-term job or a lifelong career, our English for Hospitality and Tourism course will help you enhance your English language skills and learn the basics of customer service, the importance of first impressions, telephone skills and how to handle customer complaints. This course also focuses on primary language functions such as requesting, refusing, suggesting, confirming and asking questions. The language is presented in the context of the business workplace and includes high-frequency vocabulary.
Course outcomes
By the end of the course you will be able to:
– Understand hotel jobs and responsibilities
– Communicate with customers
– Understand the roles of holiday reps and guides
– Make suggestions, recommendations and give directions
– Use the telephone and email effectively
– Respond to customer complaints
– Understand and apply the rules of Health and Safety
Sample syllabus
– Taking reservations over the phone
– Securing the stay with a credit card
– Filling out a registration form
– Housekeeping
– Room service
– Taking messages for a guest
– Concierge Services
– Explaining the details of a hotel tour
– Getting medical care for a guest
– Dealing with noisy guests
– Dealing with disputes
