Course description
If you work (or are looking for work) in a restaurant, cafe or a bar, and want to learn the common English terms and expressions that are used in such places, this course is for you! The English for Restaurant and Bar Staff will help you speak better English and use the correct vocabulary. It will also help you develop your skills in the situation most needed for successful communication: greeting customers, taking orders, giving and responding to instructions, small talk, dealing with issues etc. This course will also cover general Grammar, Speaking and Listening skills and Reading comprehension.
Course outcomes
By the end of the course you will be able to:
– Use common phrases, terms and expressions used in the restaurant and bar industries
– Understand a glossary of food, service terms and cooking methods
– Understand and apply the principles of Food Hygiene
– Understand and apply the rules of Health and Safety
– Communicate with and understand instructions from the Chefs
– Communicate with customers: greeting and seating, taking orders and payments, discuss complaints and dietary needs etc
Sample syllabus
– Restaurant staff: the equipment. Cutlery, glassware, crockery
– Cooking methods
– Food: seafood, poultry, meat, vegetables
– Beverages: non-alcoholic, alcoholic
– Taking reservations by telephone
– Receiving and seating guests
– Taking food orders
– Placing food orders with the kitchen
– Serving wine
– Serving food
– Dealing with complaints
– Making tea serving beverages after meals
– Presenting the bill
– Setting the table
